IT Managed Services

iCompuCare  is the latest IT managed services method that enhances your organization working productivity with complete 360 degree IT management carried out by most organizations in Malaysia.

With iCompuCare you do not need in house full time technical staff which incurs much uncertainty and costs to the organization by following the guidance of IT Infrastructure Library V3 (ITIL V ) and industry best practices, We offer professional expertise and deliver value to manage your IT requirement to achieve 100% up-time with a low fixed fee per month.
With a saving  up to 70% per month, your company can easily focus on its core business with merely know that IT is being handle by professional at all times and monthly reports will be produced exclusively.

Governed by the Service Level Agreement (SLA), every work details will be recorded via help desk system and all monitored assets will be updated and notify electronically every month for your audit purposes.

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Key Benefits

  • Peace of Mind – monitor your I.T. devices on 24X7X365 basic proactively
  • Single point of contact for all IT issues with management services provided.
  • Defined Service levels (SLA)
  • Known costs for management & fixed price contracts
  • THE BEST rate for hardware and software deals
  • FREE technology planning and consultation
  • FREE enterprise grade management software
  • FREE technology refresh program ON-DEMAND
  • Pay as you use programs to move capex to opex

 

Modules

  • Desktop Management
  • Server Management
  • Network Management
  • Application Management
  • Backup & Availability Management
  • Web Service Management
  • Security Management
  • Onsite Manpower
  • Technology Refresh